Terms and Conditions
Thank you for taking the time to read these Terms & Conditions for ticket sales through the Canberra Symphony Orchestra. During the process of purchasing your CSO tickets, you will be given the opportunity select "I accept", which means you agree to these Terms & Conditions.
Data Use & Protection
The Canberra Symphony Orchestra and it's ticketing operation, CSO Direct, collects personal information at the time of sale for the purpose of communicating with patrons with regard to cancellation notification, accounting and marketing of future CSO events.
The collected information will be dealt with in accordance with the Privacy Act 1988 (Commonwealth). The CSO will not give patron details to any other person or agency.
You are not obliged to provide information but a failure to do so may mean you cannot purchase tickets. You may seek access to the information about you which is held at CSO Direct.
Ticket Refunds
All transactions are final. In keeping with the Entertainment Industry Code of Fair Practice, there are no refunds available unless the performance is cancelled.
Ticket Exchange and/or replacement
Subscriber tickets purchased through CSO Direct for the Llewellyn Series of concerts may be exchanged for a different performance up to 2 days prior to the booked performance. Original tickets must be returned to CSO Direct before exchanged tickets can be issued.
Lost tickets purchased through CSO Direct may be replaced up to 2 days prior to the performance.
Please note: Exchanged and/or replacement tickets are subject to availability and cannot be guaranteed.
Change of Artist and/or repertoire
While the CSO endeavours to present all concerts as advertised, artists and/or content might change due to circumstances beyond our control.
Shell Prom Concert
Weather advice for the Prom Concert is taken from the Bureau of Meteorology at 7:00am on the morning of the concert. In the event of inclement weather, the CSO consults with staff from Government House and the decision to proceed or not is posted on the CSO website no later than 8:30am on the day of the concert. The complexity of this event is such that the decision to proceed or not proceed on the day is final and will not be altered.
This decision is also broadcast on ABC 666 Radio and ArtSound fm throughout the day.
If the Prom is postponed, tickets purchased for the originally scheduled performance will be valid at the gate on the day the event does proceed. In keeping with the Entertainment Industry Code of Fair Practice, there are no refunds available unless the performance is permanently cancelled.
General Terms & Conditions
Cameras and other recording devices are prohibited at CSO indoor concert venues.
The CSO reserves the right to refuse admission to a ticket holder who arrives late to a performance. The ticket holder may not be allocated to their designated seat until there is a convenient break, if any, in the program.